Servco Service Department

You can schedule an appointment by calling our Service Department (which connects you to our customer call center) or online simply by using our online service appointment scheduler. Visit our Schedule Service page for details.

After entering your vehicle model and mileage in our online scheduler, you will see a list of recommended services that apply to your vehicle. If you have any further questions, ask your service consultant at time of check in.

You can call your service location to update your appointment over the phone, update it online using a link on your appointment confirmation, or by going to servcosubaru.com/service/schedule, selecting your service location, and signing into your account in the online service account.

You can request parts online.

Yes, we offer complimentary shuttle service (limited range) to drop you off at home or work – just mention you want shuttle service when you make your appointment.

It depends on what service you are coming in for and how the reservation is scheduled. Each may be selected at time of scheduling (by phone or online).

• Main Shop (for diagnosis, recalls, repair, as well as Intermediate and Major maintenance service intervals)
  • Drop Off reservations are checked in during morning hours and most will be completed by end of day, if not sooner.
  • Waiter reservations are worked on while you wait.

Yes, all our Servco Subaru service centers offer free wireless Internet to customers waiting for service. Please obtain password from service employees.

This depends on the type of service you are having performed. For simple maintenance, it is generally safe to estimate the following wait times:

• 5K Service (every 5,000 miles) 1.5 hours
• Intermediate Service (every 15,000 miles) 3 hours
• Major Service I (30,000 and 90,000 miles) 5 hours
• Major Service II (60,000 and 120,000 miles) 5 hours

Your Subaru is rugged, durable, and built to go the distance. But there's a lot going on inside, and stressors like high heat and continual vibrations eventually wear down components, inhibiting optimum operation. And that stress is compounded by extreme conditions like high heat & humidity, jarring terrain, and excess dirt, dust, and debris; things that Hawaii drivers know well. Frequent maintenance ensures everything is shipshape so that your Subaru can stand up to the elements. Examples of regular maintenance items include oil and filter changes, tire rotations, wheel alignment, brake inspections, wiper replacements, and battery checks.

Getting the oil changed in your vehicle is one of the most important automotive services to get.

For 2015 or newer Subaru models, oil should be changed every 6 months or 5,000 miles driven - whichever comes first. However, factors like driving style and road and climate conditions can have a major effect on oil consumption and breakdown. Your Warranty & Maintenance Booklet provides service interval information specific to your model.

You should get into the habit of checking your vehicle's fluid levels at least once a week. Tip: Start with checking your vehicle's fluid levels each time you stop for this gas. This will help you monitor your fluids and top-off any of your reservoirs that are low on fluid.

Subaru recommends replacing the cabin filter every 12 months or 10,000 miles or more often as needed. It filters the air entering your vehicle.

• When you regularly replace the cabin air filter, you reduce the amount of pollution and irritating allergens.
• Mold can build up on the filter, which can cause bad odors and smells.
• A dirty or clogged cabin air filter can reduce AC airflow and efficiency.

Subaru recommends inspecting the brake lines, pads, and rotors every 12,000 miles or once a year. Brake fluid should be replaced at 30,000-mile/30-month intervals. Otherwise, you should bring your Subaru for service if you notice symptoms such as stiff or spongey pedal feel, acrid or burning odor, excessive steering wheel vibrations, or pulling to one side.

Brake pads should be replaced when you start to hear a loud, high-pitched grinding noise coming from your wheels and rotors. This indicates the brake pads have worn down to the metal backing plates and are scraping against the edge of your metal rotor.

Car batteries are imperative to the function of your vehicle's electrical software, including generating enough power to start up the engine. We recommend replacing your car battery as issues arise.

Tire rotation is essential to ensuring even tread wear and maximum tire lifespan. Subaru recommends tire rotations every 5,000 miles. So, having them rotated with your oil change is an easy way to remember.

Please refer to your owner's manual or the information on the outside of the tire for the recommended operating pressure. Overinflation or underinflation of tires may cause damage and shorten tire life

Check engine lights indicate something may be wrong with the engine. If the light illuminates, contact us to make a reservation to diagnose the issue.

Do not ignore warning lights. Underinflation can cause permanent damage to your tires.

You may need to replace the battery inside the key fob. In the meantime, you should be able to manually open your doors using the key. There is a mechanical key within the Smart Key that will open the driver's door. Once you enter the vehicle, hold the Smart Key next to the START button and depress. This will allow the engine to start. If the engine doesn't start and the power door locks are inoperable, the concern may be a weak engine battery and not a weak Smart Key battery.

See your vehicle's owner manual.